Industry: SaaS·Year: 2025·Engagement: 9-week project + retainer
AI Solutions • WhatsApp Automation
An AI-first helpdesk replacing Freshdesk for high-volume D2C brands.
68%
Tickets auto-resolved
8 sec
First response time
4.6 / 5
CSAT
The challenge
Qore's clients were paying Freshdesk per agent while 70% of tickets were repetitive order-status questions.
The approach
We built an AI-first helpdesk that resolves order, refund, and tracking queries autonomously, with human handoff on edge cases.
What we shipped
- AI agent on Shopify + Razorpay data
- WhatsApp + email + chat inbox
- Human handoff with full context
- CSAT + analytics
The result
68% of tickets fully resolved by AI, 8-second first response, and CSAT of 4.6 — at a third of the per-ticket cost.
More work
